This Privacy Policy sets out how Coates Environmental uses and protects any personal information that you share with us.

Coates Environmental is committed to ensuring that your privacy is protected. If we ask you for information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We are required by data protection law to give you the information in this Privacy Notice. It is important that you read the Privacy Notice carefully, together with any other similar or additional information that we might give you from time to time about how we collect and use your personal data.

This Privacy Notice applies from 25th May 2018, when the General Data Protection Regulation comes into force. It does not give you any contractual rights. We may update this Privacy Notice at any time.

Who is the controller?
Nicola Coate

The above named persons are data controllers for the purposes of data protection law. These are the people responsible for how we hold and use your personal data.

How do we collect information?
We only hold and use data about you that you have provided us with through correspondence either face to face, over the phone, in writing, or via our website.

What information is collected from you?
We may collect, process, and keep personal data about you when you interact with us and when you purchase goods and services from us. The personal data we process may include the following information:

Your name (including title)
Company Address
Job title
Copies of correspondence between us
Product interest
Contact details, including email addresses, phone and fax numbers
Account and delivery details, including billing/delivery addresses

We will not collect and keep private/personal contact details, unless you have provided these and asked for them to be used instead of or in addition to your normal business contact details.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold about you.

Controlling your personal information
If you do not want your personal information to be used for direct marketing purposes or, if you have previously agreed to allow this, you can change your mind at any time by writing or emailing us at sales@coatesenvironmental.co.uk.

We will never pass your personal information to third parties unless we have your permission or are required by law to do so.

We respect your right to privacy wherever you are located, and we apply the standards set out in this notice.

Your rights
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested)

You have the right to:
(1) Ask for a copy of the information that we hold about you;
(2) Correct and update your information;
(3) Withdraw your consent (where we rely on it).
(4) Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information
(5) When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object.
(6) Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
(7) Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

If you have any questions or concerns about how your personal data is being used by us, you can contact us at sales@coatesenvironmental.co.uk.

How do we use the information we hold?
We use the information which you provide for internal record keeping in relation to our business transactions with you, to understand your needs, and to improve our products and services, including our website. Periodically, we may send you promotional material about our products or services, promotions, offers, or invitations which we think may be of interest to you.

How long will we hold your information?
We will keep your information only as long as it is necessary for legitimate business reasons. We will not retain your contact details, or information about your preferences and interests if we become aware that you are no longer associated with a company with which we do business, unless you ask us to do otherwise. You can ask us to delete this information at any time by writing or emailing us at sales@coatesenvironmental.co.uk.

Website
Use of ‘cookies’
Like many other websites, the Coates Environmental website may use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your product preferences. This helps us to improve our website and deliver a better and more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access these using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.